Refund policy

Price Notice


We accept returns within 7 days of receipt,except for special items. but items must remain in their original condition — unopened, unused, and not affecting resale. Otherwise, refunds will not be granted. For return requests, please contact us at support@daydaydoll.com before sending any items back.

Prices do not cover islands or remote areas — extra fees apply if your address is in these regions.

We only ship to countries listed on the product page.

Our EU warehouse does not accept returns. Failed deliveries will be returned to sender.

After-Sales Policy

Before receiving the goods:

  • Intercepting a shipment in transit: If you request an interception while the package is in transit, you will need to cover the interception fee as well as the round-trip shipping costs (return and outbound shipping fees are the same). For assistance, please contact support@daydaydoll.com

  • Refusing delivery without reason: You will be responsible for both outbound and return shipping costs, or you may return the item at your own expense. We do not accept cash-on-delivery (COD) returns. Refunds will only be issued after our warehouse confirms the item is in its original condition. If the product is damaged or affects resale, no refund will be issued.

  • Requesting an address change in transit: You will need to cover the address change service fee. We cannot guarantee the address change will succeed. The service fee will be charged regardless of the outcome.

  • Package marked as delivered but reported missing: If no signature confirmation was purchased, we are not liable for compensation. We can only provide proof of delivery (POD). If you wish to open an investigation, you must provide evidence that the package was not received (e.g., security camera footage). Please note that investigations are not guaranteed to succeed. For inquiries, please email support@daydaydoll.com.

After receiving the goods:

  • If the package or product is damaged upon delivery, please refuse the shipment. If you sign for it, you must promptly provide photos of the outer box, shipping label, and damaged product. Compensation will be based on the extent of the damage. If the product is unusable, we can offer a replacement or full refund. Please contact support@daydaydoll.com for assistance.

  • If you return a product without prior notice and the warehouse determines the item is no longer in sellable condition, no refund will be issued. The customer will be responsible for the return shipping cost.

  • Important notes:

    • Our dolls are made of TPE or silicone. The facial makeup is hand-applied and may wear off during use — this is not considered a quality issue.

    • Non-custom dolls come with a standard skeleton. Do not force the skeleton into unnatural positions; it can only pose within the range of human motion (please refer to the user manual).

    • For any product quality issues, you must report them within 7 days of receipt by contacting support@daydaydoll.com. Claims submitted after this period will not be accepted.